Shipping & Delivery Information

All products will be shipped as soon as possible after confirmation of full payment against all type of products and accessories. We will ship order in 1-2 bussiness days subjected to ex-stock, but this will not always be same. Because of any reason if lead time going to extend, we will notify you about that.

In case of international order (outside of Singapore), customer will pay custom clerance charge, any duty, government fee, taxes etc required by your country for importing goods. This extra charges are not collected by us and it's cost varies widely across the world.

Customers are advised and responsible to double-check your shipping address when confirming your order before taking the delivery.


International Buyers are welcomed! Please contact us for a shipping quote1 via for estimated shipping costs and Terms.

1. We will notify you once shipping cost have been calculated

Order Status and Tracking

The status of your order is managed by Volunex sales teams, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by UPS depending on the delivery address. They will provide tracking information until your order is delivered.

E-mails About Your Order
After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:

1. Order Confirmation 
This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records. Order confirmation email is very important. If you do not receive order confirmation email after placing order, please check spam folder to locate the Email. Still if you do not receive it then kindly contact us at

2. Shipment Confirmation 
An email will confirm that your order or part of your order has been shipped it will also contain a tracking number. You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items and they were shipped separately. The arrival time of your order depends on the shipping method selected, item selected, and your shipping location.Without order confirmation email shipment confirmation email will be not be sent.